Introduction
At Hasting & Smith® Sweaters, Clothes, Pants, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website or make purchases from us.
Please take a moment to familiarize yourself with our privacy practices. By visiting hastingsmith.shop or making purchases from us, you agree to the terms of this Privacy Policy.
Information We Collect
We collect both personal and non-personal information from you when you visit our website, make purchases, or interact with us.
Personal information refers to data that can be used to identify you, such as your name, email address, phone number, billing and shipping address, etc. We collect personal information when you create an account, make a purchase, sign up for our newsletter, contact customer support, or interact with us in other ways.
Non-personal information refers to data that cannot be used to identify you, such as demographic data (age, gender, interests, etc.), browser information, device information, browsing data, purchase history, etc. We may collect this information through log files, cookies, web beacons, and other tracking technologies when you browse our website.
The types of information we collect includes:
- Contact information such as name, email address, phone number, and shipping/billing address when you create an account or make a purchase.
- Account information such as username, password, order history, and payment information when you create a customer account.
- Demographics information such as age, gender, location, and interests when you provide it to us or we infer it from your browsing habits.
- Interactions with us including purchases, customer service inquiries, newsletter subscriptions, website activity, browsing history, and any other communication with us.
- Device information such as IP address, browser type, operating system, mobile device identifiers, and other information about the device you use to access our website.
- Location information such as zip code and geographical data collected from your IP address or when you allow location access on your device.
- Cookies and other tracking technologies to understand how you interact with our website, target advertising, and compile aggregate data about site traffic and site interactions.
In some cases, we may ask for other information, like a date of birth or household income, to provide certain services or products. You may choose to provide us with this information to obtain a better shopping experience, but we only collect this when you choose to share it with us.
How We Use the Information We Collect
We use the information we collect for a variety of purposes related to providing you with products and services, including:
- To fulfill your orders and process payments.
- To communicate with you about your orders, purchases, account, subscriptions, and other inquiries.
- To provide product recommendations and target advertising.
- To optimize our website and enhance your browsing experience.
- To notify you about updates to our website, new products, and special offers.
- To resolve problems, troubleshoot issues, and enforce our terms of service.
- To prevent fraud, criminal activity, or misuses of our services.
- To comply with legal obligations.
We only process your information to the extent needed for these purposes. We take steps to ensure our uses are aligned with your interests and expectations.
How We Share the Information We Collect
We may share the information we collect in certain situations, including:
- With third party service providers working on our behalf who do not have an independent right to use or disclose the information. This includes payment processors, shipping vendors, marketing providers, and other business operations services.
- To comply with legal obligations, enforce our terms, or protect our rights and safety and of others.
- In the event of a merger, acquisition, reorganization, bankruptcy, or other transfer involving all or part of Hasting & Smith® Sweaters, Clothes, Pants’s business or assets.
We do not sell, rent, or trade your personal information to third parties without your consent. Any third parties who access your information must abide by strict confidentiality and data security requirements that protect your privacy.
Except as described in this policy, we will not disclose your information to third parties without your explicit consent.
Your Choices & Rights
You have certain choices when it comes to how we manage your information.
Marketing Communications. You can opt out of receiving promotional emails, newsletters, or texts from us by following the unsubscribe instructions provided with each message or by contacting us and requesting to be unsubscribed.
Cookies. Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many parts of our website will not function properly if you have disabled cookies.
Tracking Technologies. You can set Do Not Track requests in your browser settings. We honor Do Not Track requests delivered through browser settings.
Personal Information Access and Update. You can access, review, and update certain account information by logging into your customer account. If you wish to access, amend, delete, or object to the processing of other personal information we hold about you, you can contact us.
Right to Deletion. In some circumstances, you have the right to request the deletion of certain personal information about you. We will assess each request and comply where required by law. There may be circumstances where we are legally permitted to retain information.
Right to Object or Restrict Processing. In some circumstances, you have the right to object or ask us to restrict the processing of certain data. For example, you can ask us not to use your information for direct marketing purposes. We will comply unless there is a lawful reason for the processing to continue.
Right to Data Portability. In some instances, we may transmit your data directly to another controller at your request. Contact us for more information.
You can exercise these rights by contacting us using the contact information provided in this policy. Please note requests may be subject to verification for security purposes.
Data Retention
We retain your personal information for as long as needed to fulfil the purposes described in this policy, as permitted by applicable law. We take into account factors like legal requirements, the nature of the data, and reasons for processing when determining retention periods.
For example, we retain order history data for tax and refund purposes for a minimum of 5 years after the date of purchase. We may retain other transactional data for shorter periods, unless required for legal purposes.
We discard non-transactional data such as website logs after 13 months unless required for security incident investigations.
Cookies and Tracking Technologies
Cookies. We use cookies and similar technologies like pixels, tags, and scripts (together “cookies”) to provide and enhance our services, personalize content, monitor usage and traffic, advertise to you, and enhance your overall experience on our site.
Cookies are small files that websites store on your device that contain details about your visit like browser type, time spent on the site, pages visited, referring URL, and more.
We utilize the following types of cookies:
- Strictly necessary cookies are essential to provide you with our services, like enabling a checkout. If you disable these, certain features on our website will not work.
- Analytics and performance cookies allow us to analyze site traffic to improve your experience. We use Google Analytics for this purpose.
- Functionality cookies enable certain features like remembering your settings. Disabling these may break certain functions.
- Targeting cookies help us target advertising to you. Platforms like Google Ads and Facebook allow us to show ads based on your interests and browsing habits.
You can configure your browser to block or alert you to cookies, though some parts of the site will not function properly if you do so.
Tracking Technologies. We participate in interest-based advertising and use tracking technologies like browser cookies and web beacons to collect data about your use of our site and your preferences. We and our service partners, like Google, Facebook and Taboola, then use that data to customize ads and recommendations to you on our site and others you visit. For example:
- Google uses cookies to serve ads based on your visits to our site and others when you use Google services, visit sites in their network, or view Google ads. You can opt out by adjusting your ads settings.
- Facebook serves ads to you after you visit our site or use their services based on a profile they build about you. You can opt out by adjusting your ad settings.
- Taboola works with websites and advertisers to display ads to you off of our website based on your browsing history. You can opt out using Taboola’s opt out tool.
While these tracking tools allow us to improve our service and enable certain functionality, we do not have direct access to or control over the cookies and other tracking technologies they utilize. You should check their respective privacy policies for details on how they use tracking data.
Children’s Privacy
Our website is a general audience site not directed at children. We do not knowingly collect personal information from children under 16 years of age. If we become aware that a child under 16 has provided us with personal information without parental consent, we will take steps to delete such information. Contact us if you believe we may have personal information about someone under 16.
Security
We utilize reasonable security measures to protect against unauthorized access or alteration, disclosure, or destruction of personal information. This includes technical, physical, and administrative safeguards like encryption, firewalls, secure server protocols, and authentication systems.
While we aim to protect your personal information, we cannot guarantee the security of any data transmitted to or stored on our site. Any transmission is at your own risk. We are not responsible for any breach of security unless we have acted with gross negligence.
International Data Transfers
We are a U.S. company and our primary data operations are located in the United States. If you interact with us from outside the U.S., your information may be transferred and processed in the United States under U.S. privacy standards and laws, which may differ from your country of residence. By using our services or providing us with your information, you consent to this transfer and processing. If we need to transfer your data internationally, we will obtain consent or rely on appropriate legal mechanisms to lawfully transfer data across borders.
Changes to this Policy
We reserve the right to amend this Privacy Policy at any time. Your continued use of our website after we publish changes is considered acceptance of those changes. If we make material changes to how we collect, use, or share your personal information, we will notify you via email or through a notice on our website homepage.
Contact Us
Please contact us with any questions or concerns you have about our privacy practices or this policy. Our Data Protection Officer can be reached at:
(555) 555-5555
[email protected]
Effective Date: January 1, 2023